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Privacy Policy

At Anara, privacy is treated with the same discretion as the experiences we curate. We collect only what is necessary, safeguard it with care, and use it solely to enhance your stay and uphold our operational integrity.

This Privacy Policy outlines how we collect, use, protect, and manage personal information in connection with your engagement with Anara, including our website (the “Site”), reservations, and guest services.

Information We Collect

Information You Provide

When you inquire about or reserve a stay at Anara, we may collect:

Full name
Contact details (email, telephone, address)
Nationality
Payment details
Stay preferences and special arrangements
Communications you provide

Information may be provided directly through our website, via email or telephone, through travel advisors, or via booking platforms.

Information Collected Automatically

When you visit our Site, certain technical data may be collected automatically, including:

IP address
Browser type and device information
Pages visited and duration
Referral source

This information supports security, performance optimization, and refinement of the guest experience.

Cookies

Our Site may use cookies and similar technologies to enhance functionality and understand visitor engagement. You may disable cookies through your browser settings.

How We Use Information

We use personal information to:

Process and manage reservations
Provide pre-arrival, concierge, and post-stay services
Communicate important stay information
Improve operational and service standards
Conduct internal analytics
Provide marketing communications where legally permitted

We do not sell personal information.

Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA) or the United Kingdom, we process personal data on the following lawful bases:

Performance of a contract (reservation and guest services)
Legitimate interests (service improvement, security, analytics)
Compliance with legal obligations
Consent (where required for marketing communications)4. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Request disclosure of categories and specific pieces of personal information collected
Request deletion of personal information (subject to legal exceptions)
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information (Anara does not sell personal data)
Non-discrimination for exercising privacy rights

Requests may be submitted using the contact details below.

Sharing of Information

We may share personal information only as necessary with:

Payment processors
Reservation system providers
IT and hosting providers
Professional advisors
Service partners assisting with guest experience delivery

Information may also be disclosed if required by law or to protect the safety of guests, staff, or property.

All service providers are contractually required to maintain confidentiality and implement appropriate safeguards.

International Transfers

Where information is transferred internationally, appropriate safeguards are implemented consistent with applicable data protection laws.

Data Security

We maintain administrative, technical, and physical security measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

No system can guarantee absolute security; however, we take commercially reasonable measures consistent with luxury hospitality standards.

Retention

Personal information is retained only as long as necessary to:

Fulfill reservation and service obligations
Comply with legal and accounting requirements
Resolve disputes
Maintain operational integrity

Data no longer required is securely deleted or anonymized.

Your Rights

Subject to applicable law, you may:

Request access to your personal data
Request correction
Request deletion
Withdraw consent to marketing
Request restriction or portability

Requests may be submitted at any time.

Children

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

Updates

We may update this Privacy Policy periodically to reflect legal or operational changes. The most current version will always be available on our Site.